Property Maintenance and Nuisance Complaints
To make a complaint about a property in unincorporated Kane County:
Kane County accepts complaints about Property Maintenance/Nuisance for a property located in UNINCORPORATED Kane County relating to
open-burning, weeds and pest control.
Read the Kane County Property Maintenance Ordinance. This ordinance applies only to unincorporated portions of the county.
To make a complaint about a property in a municipality or village in Kane County:
If your nuisance complaint is for a property within a city or village located in Kane County, they have their own ordinances, reporting methods and inspectors. Contact your municipality or village:
Algonquin 847-658-4184
Aurora 630-256-4636
Batavia 630-454-2705
Barrington Hills 847-551-3000
Bartlett 630-837-7168
Big Rock 630-556-4365
Burlington 847-683-2237
Campton Hills 630-584-5700
Carpentersville 847-551-3478
East Dundee 847-426-2822 Ext. 232
Elburn 630-365-5061
Elgin 847-931-5921
Huntley 847-515-5252
Virgil 630-365-6677
Geneva 630-262-0280
Gilberts 847-428-4167
Hampshire 847-683-2181
Kaneville 630-557-0037
Maple Park 630-551-4224
Montgomery 630-896-8080 Ext. 1222
North Aurora 630-897-8228
Pingree Grove 847-464-5460
Sleepy Hollow 630-551-4224
South Elgin 847-741-3894
St. Charles 630-377-4406
Sugar Grove 630-466-8954
Wayne 630-584-3090
West Dundee 847-551-3805
Property Maintenance FAQs
How do I make a complaint?
Complaints can be made by filling out our
online form. Please include detailed location of complaint, type of complaint and location on property. Complaints made after hours or on weekends will be responded to the next business day.
For open burning complaints during normal business hours, call 630-444-3040. For burning complaints outside of normal business hours, call the Kane County Sheriff’s non-emergency number at 630-232-8400.
Agencies who respond to complaints of open burning will prioritize the complaint according to protocol established by each agency.
If you are reporting a fire that is threatening life or property, CALL 911.
What agencies respond to property maintenance complaints?
Response to property maintenance complaints is a collaborative effort by the Kane County Building Department, Health Department and Animal Control. Complaints are assigned to departments based on the type of complaint and the location of the complaint. All departments use one complaint tracking system, allowing staff from each department to receive, enter inspection information and update the public on the status of complaints.
General procedure for responding to property maintenance complaints:
- Once a complaint is received it is issued a complaint number and assigned to an inspector.
- The inspector will inspect the property to verify the violation.
- If the inspector finds violations, a complaint notice with a date for compliance (generally 5 -30 days depending on violation) will be sent to property owner.
- The inspector will conduct a follow up inspection after the date set in the violation notice to determine if the property has come into compliance.
- If the violation is not corrected, the inspector can send notice to the property owner that they must attend an Administrative Adjudication hearing.
In every case, the County tries to work with the individual to achieve compliance.
What is Administrative Adjudication?
Administrative Adjudication is a process in which the property owner is required to attend a hearing in front of the county administrative adjudication officer. The officer is a licensed attorney hired by the county to oversee these hearings. The hearings are held the second Thursday of each month. At the hearing, the county presents evidence of the violation to the hearing officer and the complainant also presents their case to the hearing officer. Based on the testimony and evidence the hearing officer can do any/all of the following: continue the case to the next month to allow further time for the violation to be corrected, assess fines and costs or close the complaint.
Violations can be referred to the court system if compliance is not achieved thru the administrative adjudication process.
Does the county have an abatement/cleanup program?
(Mowing grass, property clean up done by the county and the property owner is billed.) No. It is the responsibility of each property owner to correct any violation found on their property.
The house next door is vacant and may be in foreclosure. What can the county do to ensure the house is maintained?
The property maintenance ordinance requires that the owner of record for any residential dwelling that has become vacant, shall within thirty (30) days after the dwelling becomes vacant, file a registration statement for each such dwelling with the community development department on forms provided by the community development department for such purposes. The registration shall remain valid for one year from the date of registration. The owner shall be required to annually renew the registration as long as the dwelling remains vacant and shall pay an annual registration fee of fifty dollars ($50.00) for each registered dwelling. The property owner must also designate a local person/company that is responsible for maintaining the property.
Why are you investigating complaints on my property and not the neighboring properties around me?
The property maintenance program is a complaint driven program. Only properties that have had complaints made against them are investigated.
